CRM system for the service center “MT Service”

For a service center specializing in the repair of smartphones and cash registers, we developed a modern CRM system that significantly improved service management processes and customer experience.

Functionality for Mobile Device Repair

• Tracking and managing repair statuses at every stage: intake, diagnostics, repair, and return to the customer.

• Parts and inventory management: ordering necessary components and tracking their usage.

• Automated SMS notifications to customers about repair progress.

• Integration with SAP and 1C for seamless business process synchronization.

• Collaboration with retail electronics stores: courier requests for pickup and delivery of devices to and from the service center.

• B2B portals for partners with personalized functionality.

Functionality for Cash Register Repair

• Mobile app for engineers: receiving and completing service requests, route optimization with traffic data.

• Real-time monitoring of technicians: managers can track specialists’ locations online.

• Integration with fuel companies: tracking and auditing fuel expenses to optimize transportation costs.

Solution Support

After deployment, the system is backed by technical support and continuous development, ensuring long-term stability and scalability of the service center’s operations.

Implementation Results

• Automation of smartphone and cash register repair management.

• Improved process transparency and customer convenience.

• Optimized expenses for inventory, logistics, and fuel.

• Increased technician efficiency and higher service quality.