---
title: "CRM/ERP for Travel Agency | Folia-Design"
description: "CRM/ERP system for travel agencies: tour proposals, flight reminders, online payment, contracts. 45% conversion increase."
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---
> Index of every page on this site: [llms.txt](https://folia-design.ru/llms.txt)
We continue to work with international clients and accept payments. Feel free to contact us!
CRM/ERP for Tourism
# CRM/ERP System for Travel Agencies
Tour proposals, flight and document reminders, online payment and contracts. We automate your travel agency - you create unforgettable trips.
Get a cost estimate in 24 hours Learn the Cost
- Pricing tailored to your budget
- Free process audit
- NDA from day one
+45%Lead Conversion
-80%Routine Work
0Forgotten Tourists
## Familiar Problems?
### Tours in Different Places
Requests in WhatsApp, calculations in Excel, contracts in Word - document chaos
### Forgot to Remind
Managers forget to remind about flights, documents and payments
### Long Tour Calculations
Creating proposals takes too long - clients go to competitors
### Client Loss
No history tracking, forgetting about repeat sales and birthdays
### No Analytics
Don't know popular destinations, manager conversion rates and margins
## CRM/ERP System Features
Everything for efficient travel agency operation
Commercial Proposals
### Quick Tour Proposal Creation
- Tour cost calculation in a few clicks
- Beautiful proposals with hotel photos
- Compare multiple options in one proposal
- Automatic commission and margin calculation
- Send proposals via WhatsApp, Telegram, email
Discuss a Project
## Key System Modules
### Flight Reminders
Automatic reminders about departure date, document collection and country rules.
### Contract Generation
Automatic contract generation with tourist data and tour parameters.
### Online Payment
Card payment, installments, invoicing. Payment reminders.
### Emergency Contact
Quick contact with tourists on trip. Flight change and emergency notifications.
### Call Management
IP telephony integration, call recording, automatic deal creation.
### Document Tracking
Passport, visa, insurance tracking. Expiring document reminders.
### Flight Calendar
Visual calendar with all tourist departures. Manager workload planning.
### Client Database
Complete trip history, preferences, birthdays, regular and VIP clients.
### Sales Analytics
Reports by destinations, operators, managers. Margins and profit in real time.
## Our Other Projects
Real-world cases of business process automation for our clients
[](https://folia-design.ru/en/project/crm-system-for-the-container-terminal-transauto)
CRM System
### Container Terminal
A convenient container terminal management system - business process automation, contract creation, invoicing. [View Project →](https://folia-design.ru/en/project/crm-system-for-the-container-terminal-transauto)
+45%Revenue Growth
-70%Processing Time
PHPJavaScriptMySql
[](https://folia-design.ru/en/project/crm-system-for-the-service-center-mt-service)
ERP System
### Service Center
Modern CRM system for a service center that significantly improved service process management. [View Project →](https://folia-design.ru/en/project/crm-system-for-the-service-center-mt-service)
-35%Operational Costs
2xShipping Speed
PHPJavaScript1C
[](https://folia-design.ru/en/project/crm-for-a-beauty-salon)
CRM + Automation
### Beauty Salon
Comprehensive platform for managing beauty salon branches, scheduling and supplies [View Project →](https://folia-design.ru/en/project/crm-for-a-beauty-salon)
+60%Online Bookings
-50%Client No-Shows
LaravelVue.jsMySQL
## Implementation Results
Average metrics of travel agencies with our CRM/ERP
+45%
Lead Conversion
+60%
Repeat Sales
-80%
Proposal Time
0
Forgotten Tourists
## For Any Destinations
The system works with any type of tours
Beach Vacation
Excursion Tours
Ski Resorts
Cruises
Spas & Wellness
Business Travel
Family Vacation
Wedding Tours
## AI Features for Travel Agencies
Artificial intelligence selects tours and automates sales
### AI Tour Selection
AI bot communicates with clients 24/7, learns preferences and offers personalized tour options.
Conversion: +35%
### Smart Manager Assistant
AI suggests what to ask the client, picks sales arguments and helps close deals.
Conversion: +40%
### Chat Analysis
AI analyzes client chats, identifies lost leads and suggests when to follow up.
Losses: -60%
### Personalization
AI analyzes trip history and suggests tours the client will love.
Repeat: +40%
## How We Work
01
### Analysis
We study agency processes, destinations, tour operators and work specifics
02
### Setup
We configure the system for your destinations, operators and document templates
03
### Data Migration
We import client database and booking history from old systems
04
### Training
We train managers on CRM, proposal creation and client management
## Integrations
The system works with your tools
Tour Operators
Telegram
WhatsApp
SMS Campaigns
Payment Processing
IP Telephony
Mobile App
## App for Tourists
We develop a branded mobile app for your agency for iOS and Android
- **Flight Reminders**Push notifications a week, a day and 3 hours before departure
- **Document Checklist**List of required documents with readiness checkmarks
- **Country Rules**Information about visas, currency, vaccinations and entry rules
- **Trip Schedule**Tour program, excursions, transfers with reminders
- **Emergency Contacts**Contact with agency, embassy, insurance 24/7
- **Online Payment**Tour payment, surcharges and insurance right in the app
- **Tour Documents**Vouchers, tickets, insurance - all in one place
- **Hotel Map**Hotel location, route from airport
- **Manager Chat**Quick contact with your personal manager
- **Trip Review**Collecting feedback after tourist returns
## Pricing plans
Pick the option that fits you. Prices are indicative - you get an exact quote after a short call.
### Start
Key modules to get going
from $3,000
- Client base and interaction history
- Requests, bookings and calendar
- Client notifications (SMS/Telegram)
- Staff roles and permissions
Popular
### Standard
For a growing business
from $4,300
- Everything in Start
- Inventory and document management
- Staff payroll and KPIs
- Reports and analytics
- POS and acquiring integration
### Turnkey
Maximum automation
from $6,100
- Everything in Standard
- Mobile app
- Integrations: 1C, telephony, API
- Custom workflow adjustments
- Team training and support
### Plans don't fit? Name your budget.
Every project is unique, and we understand that well. Over 19 years we've learned to shape the scope flexibly around each client's goals and means: we'll set priorities, suggest a phased launch and propose a solution that fits your price - without compromising quality.
## FAQ
How much does an industry CRM cost?
The basic configuration starts from $3,000 depending on the industry; exact plans are above. The final quote is free after a short brief.
Why is your CRM better than subscription services?
The system belongs to you: no per-user fees, with customizations for your processes and integrations that boxed solutions lack.
How long does implementation take?
The basic version takes 6-10 weeks. We launch in stages: key modules first, then extensions.
Will you migrate data from our current system?
Yes: clients, history, bookings and stock from Excel, Google Sheets or your old CRM.
What about training and support?
We train your team at launch and stay in touch: support, changes and evolution under contract.
## Client Testimonials
What travel agencies say
All leads in one place, automatic flight and visa reminders. Managers don't forget anything.
ES
Elena SokolovaDirectorTravel Agency 'Horizon+'
Tour operator integration saved 3 hours a day. Bookings go through in one click, documents are generated automatically.
MN
Marina NikitinaManager'Sanstoris'
Client portal increased loyalty. Tourists see all their trips, documents, bookings in one place.
AK
Alexey KuznetsovOwner'MPL'
## Other services
We cover business needs end to end - from development to promotion
[Industry-specific CRM/ERPCRM for barbershops
CRM/ERP for Barbershops→](https://folia-design.ru/en/services/crm-barbershop) [Industry-specific CRM/ERPCRM for beauty salons
Beauty Salon Automation→](https://folia-design.ru/en/services/crm-beauty-salon) [Industry-specific CRM/ERPCRM for clinics
CRM/ERP for Medicine→](https://folia-design.ru/en/services/crm-clinic) [Industry-specific CRM/ERPCRM for construction
CRM/ERP for Construction→](https://folia-design.ru/en/services/crm-construction) [Industry-specific CRM/ERPCRM for container terminals
CRM/ERP for Logistics→](https://folia-design.ru/en/services/crm-container-terminal) [Industry-specific CRM/ERPCRM for dental clinics
CRM/ERP for Dental Clinic→](https://folia-design.ru/en/services/crm-dental)
CRM1CLaravelWebhooksVue.jsMySQLREST APIERPDockerTelegramRedisAPIPHPGit
## Ready to automate your travel agency?
Leave a request and get a free consultation. We'll show the system in action and calculate the cost for your agency.
Demo in 30 minutes
Launch in 2 weeks
Manager training
Get a Consultation
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