CRM system for the container terminal “TransAuto”

To optimize the operations of a container terminal in Saint Petersburg, we developed a modern CRM system that provides a complete cycle of business process management. The solution focuses on improving operational transparency, automating document workflows, and enhancing customer service quality.

Key Features of the Container Terminal CRM System

• Contract registration and management
  Efficient creation, storage, and management of client contracts. The system serves as a reliable tool for documentation handling, minimizing errors when working with large volumes of data.

• Container movement tracking
  Monitoring the location and status of each container within the terminal area improves planning accuracy and speeds up cargo handling.

• Automated invoicing
  Automatic generation and delivery of invoices reduce accounting time and minimize human errors.

• Client portals
  Clients gain personalized access to monitor contracts, container statuses, and receive real-time updates.

• Traffic and workload analytics
  Analytical tools for container flow analysis help identify optimal loading and unloading times, reducing delays and improving terminal efficiency.

• Request management for container reception and dispatch
  An intuitive interface for creating, processing, and managing requests streamlines logistics operations.

Implementation Results

The implementation of this CRM system for container terminal management enabled the company to:

• increase the level of automation;

• improve process control and transparency;

• reduce operational costs;

• boost terminal productivity.