CRM/ERP for Service Centers
Comprehensive system for managing smartphone, cash register and other equipment repairs. Full control at every stage — from intake to customer return
Familiar Problems?
Lost Requests
Requests get lost in journals, clients don't know repair status, they call and distract employees
Warehouse Chaos
Spare parts run out at the worst moment, no tracking of used components
Inefficient Routes
Field engineers waste time in traffic, no route optimization or cost control
No Analytics
Cannot evaluate technician efficiency, popular repair types and actual profitability
Key Features
Complete service center management cycle in one system
Repair Tracking
Status tracking at every stage: intake, diagnostics, repair, testing and customer return
Inventory Management
Spare parts ordering, component tracking, automatic notifications at minimum stock levels
SMS Notifications
Automatic messages to clients about repair progress: received, in progress, ready for pickup
Cash Register Repair
Specialized module for cash register maintenance with field engineer dispatch
Route Planning
Optimal routes for engineers considering traffic, real-time GPS monitoring
Integrations
Synchronization with SAP, 1C, fuel companies for complete business process control
Types of Equipment Repaired
CRM/ERP adapts to any type of service center
How the System Works
Device Intake
Creating a request with defect photos, problem description and client contacts. QR code for tracking
Diagnostics
Technician performs diagnostics, specifies required parts and agrees on cost with client
Repair
Work performed with automatic parts deduction from inventory and time tracking
Pickup
SMS to client, payment acceptance, warranty card printing and request closure
Field Service
Mobile app for engineers servicing cash registers and equipment on-site
Request Receipt
Engineer receives requests on phone with address, contacts and problem description
Smart Routing
Optimal route considering traffic, distances and request priorities
GPS Monitoring
Managers see location of all engineers in real time on the map
Fuel Control
Integration with fuel companies for audit and transportation cost optimization
Work Reports
Electronic client signature on tablet, instant document delivery
Parts Tracking
Personal engineer inventory with automatic deduction of used parts
B2B Partner Portal
Personal account for retail stores and corporate clients
Retail Stores
Electronics stores submit client devices for repair through their portal
Courier Request
Automatic courier booking for device delivery to service center and back
Reports & Statistics
Partners see statuses of all requests, deadlines and cost of completed work
Special Terms
Individual pricing and terms for each partner depending on volume
Integrations
Synchronization with key business systems
Our Other Projects
Real-world cases of business process automation for our clients
Service Center
Modern CRM system for a service center that significantly improved service process management. View Project →
Container Terminal
A convenient container terminal management system — business process automation, contract creation, invoicing. View Project →
Beauty Salon
Comprehensive platform for managing beauty salon branches, scheduling and supplies View Project →
Implementation Results
Automating routine operations frees up employee time
Process optimization and control at every work stage
Smart routing and fuel control reduce expenses
Process transparency and timely notifications
AI Features for Service
Artificial intelligence speeds up diagnostics and improves customer service
Smart Client Bot
AI assistant accepts requests 24/7, clarifies malfunction symptoms, schedules convenient times and answers repair status questions.
Diagnostics Assistant
AI analyzes problem description and device history, suggests probable causes and needed spare parts to the technician.
Auto-fill Reports
AI generates intake and completion reports from technician notes. Documents in seconds instead of minutes.
Review Analysis
AI collects client reviews, identifies recurring service issues and suggests improvements.
How We Work
Analysis
We study current business processes, repair types, integrations and work specifics
Setup
Creating the system, configuring modules for your tasks, SAP/1C integration
Data Migration
We import client database, repair history from legacy systems
Training
We train administrators, technicians and engineers to work with the system
Client Testimonials
What service center managers say
All repairs in one system. Clients track status themselves, 'when will it be ready?' calls practically stopped.
GPS monitoring of field technicians — now I distribute tasks optimally. Productivity increased by 40%.
1C integration went smoothly. All spare parts sync automatically, inventory is always up to date.
Other services
We cover business needs end to end — from development to promotion
CRM for barbershops
CRM/ERP for BarbershopsIndustry-specific CRM/ERPCRM for beauty salons
Beauty Salon AutomationIndustry-specific CRM/ERPCRM for clinics
CRM/ERP for MedicineIndustry-specific CRM/ERPCRM for construction
CRM/ERP for ConstructionIndustry-specific CRM/ERPCRM for container terminals
CRM/ERP for LogisticsIndustry-specific CRM/ERPCRM for dental clinics
CRM/ERP for Dental ClinicReady to automate your service center?
Submit a request and get a free consultation. We'll demonstrate the system in action and calculate the cost for your service center.
